Return Policy
At Luxora UAE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to offer returns or exchanges in accordance with the policy outlined below.
Eligibility for Returns & Exchanges
To qualify for a return or exchange, the following conditions must be met:
- The item must be unused and in its original condition.
- All original packaging, labels, and accessories must be intact.
- Items such as personal care or hygiene products may not be eligible for return once opened due to safety and hygiene regulations.
How to Request a Return or Exchange
To initiate a return or exchange, please contact our support team at:
Our team will review your request and provide instructions on how to proceed with returning the product.
Return Shipping
Customers are responsible for the cost of return shipping, unless the item received is defective, damaged, or incorrect.
We strongly recommend using a trackable shipping method to ensure the safe delivery of your returned item.
Refunds
Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within a reasonable processing time.
Exchanges
If you would like to exchange an item for a different product, our team will assist you once the returned item has been received and verified.
Please note that additional shipping charges may apply for exchanges.
Defective or Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us immediately with clear photos and details of the issue.
We will review the case promptly and arrange a replacement or refund as appropriate.
Contact Us
If you have any questions regarding returns or exchanges, please feel free to contact us:
Email: luxorauaeofficial@gmail.com
Our support team is always ready to assist you and ensure a smooth shopping experience with Luxora UAE.